Between 13:30 UTC and 13:55 UTC on 9 November, some account and user management actions in BSN.cloud failed with authorization errors. These included creating networks, managing users, inviting members and updating organization settings. Player operation, content playback and sign-in were not affected.
The problem came from a configuration change needed after a scheduled upgrade of our identity service. We have applied the fix and are monitoring. If you still see errors, please contact BrightSign Support.
Monitoring
Between 13:30 UTC and 13:55 UTC on 9 November, some account and user management actions in BSN.cloud failed with authorization errors. These included creating networks, managing users, inviting members and updating organization settings. Player operation, content playback and sign-in were not affected.
The problem came from a configuration change needed after a scheduled upgrade of our identity service. We have applied the fix and are monitoring. If you still see errors, please contact BrightSign Support.
Investigating
We're aware that customers are currently unable to create a new network. Existing networks are not affected. We're looking into it and will post another update soon.
